Customer service

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Yes, as long as your order has not yet left our warehouse, you can cancel your order free of charge. Please contact us as soon as possible to do so.

Has your order already been dispatched? Then you can return your order after receipt, in accordance with our return policy.

No. There is no minimum order amount at Magnetenspecialist. Whether you need one magnet or want to place a larger order, you are most welcome.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

Yes, by arrangement. For business customers, ordering on account is possible in many cases. Please contact us in advance to discuss the options.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

We like to keep our shipping costs clear.

• The Netherlands: € 5.17
  
• Belgium: € 6.67
  
• Germany: € 6.30
  
• Free shipping within the Netherlands from € 75,-
  

For other countries, shipping costs will be calculated automatically during checkout.

We ship to almost all countries within the European Union.

Is your country not listed? Please feel free to contact us. We'd be happy to explore the possibilities.

Add your text here to answer the question. Where possible, it's best to keep text roughly the same length across all the answers.

While most orders are delivered according to schedule, delays can sometimes occur. For example, due to busyness at the carrier or weather conditions.

Do you have questions about your delivery? Feel free to contact us. We are happy to help you and look for a suitable solution together.

That is, of course, very unfortunate.

Please contact us as soon as possible and, if possible, include some clear photos of the packaging and the damaged product. This will allow us to quickly assess the situation and find a suitable solution together with you.

Please note: Neodymium magnets are strong, but also brittle products. Therefore, unpack your order carefully and check it immediately upon receipt.

You can easily register your return via our return portal. After registration, you will receive further instructions on how to return your order.

You have 15 days to register your return. After that, you have another 15 days to send the product back.

After we receive and inspect your return, we will refund the purchase amount as soon as possible using the same payment method you used for the original purchase.

That is possible, but in most cases it is quicker to return the product and place a new order immediately.

We'd be happy to help you with that.

Please contact us as soon as possible. We will ensure you receive the correct product as quickly as possible.

Yes. All our products are covered by the legal warranty. Should there unexpectedly be an issue with your order, please do not hesitate to contact us. We always work together to find a suitable solution.

Yes. You can pick up your order by appointment from us in Nuenen.

Please contact us in advance so we can prepare your order. We are not always present on location.

And if you're in the area anyway? Feel free to take a walk through the charming Nuenen. The Van Gogh mill is worth a visit in every season.

Yes. You can pick up your order by appointment at our location in Nuenen.

Please contact us in advance so we can prepare your order. We are not always on-site.

And if you're in the area anyway? Feel free to take a walk through the charming Nuenen. The Van Gogh Mill is worth a visit in every season.

Absolutely. Magnets are our specialty, and we're happy to help you make the right choice.

Whether you're looking for a single magnet for a hobby project or a technical solution for your company, we're glad to think along with you and provide honest advice based on your application.