Customer service

Yes, as long as your order hasn’t left our warehouse yet, we can often still make changes to it. Please contact us as soon as possible after you’ve placed your order.

Has your order not been shipped yet? In that case, we’d be happy to discuss the options with you. If your order has already left our warehouse, unfortunately, changes are no longer possible.

Yes, as long as your order has not yet left our warehouse, you can cancel your order free of charge. Please contact us as soon as possible to do so.

Has your order already been dispatched? Then you can return your order after receipt, in accordance with our return policy.

No. There is no minimum order amount at Magnetenspecialist. You’re welcome to order even just one magnet. For orders under €5, we charge a €2.95 processing fee.

Yes. Both individual and business customers can easily place an order through our online store.

Yes. All products available for order on our website are in stock and ready for immediate delivery.

In the unlikely event that something is not as expected, we will always contact you personally to discuss your options.

You can pay securely using:

• iDEAL
  
• Bancontact
  
• Credit Card
  
• PayPal
  
• Klarna (pay later)
  
• Bank Transfer
  

If you choose to pay by bank transfer, we’ll ship your order as soon as we receive payment, unless otherwise agreed.

Yes. After you place your order, you will automatically receive an invoice by email.

Yes, by arrangement. For business customers, ordering on account is possible in many cases. Please contact us in advance to discuss the options.

We process and ship orders as quickly as possible every business day. In most cases, orders placed on time are shipped the same business day.

After shipment, you will automatically receive a shipping confirmation and, if applicable, a Track & Trace link.

We like to keep our shipping costs straightforward.

• 
  Netherlands: €4.95 – free shipping on orders of €45 or more
  
• 
  Belgium: €6.50 – free shipping on orders of €75 or more
  
• 
  Germany: €7.95 – free shipping on orders of €100 or more
  
• 
  France: €7.95 – free shipping on orders of €100 or more
  
• 
  Luxembourg: €7.95 – free shipping on orders of €100 or more
  

For other countries, the current shipping costs are automatically calculated during checkout.

We ship to almost all countries within the European Union.

Is your country not listed? Please feel free to contact us. We'd be happy to explore the possibilities.

As soon as your order has been shipped, you’ll automatically receive an email with a Track & Trace link. This allows you to easily track your package.

If you haven’t received a shipping confirmation after one business day, please feel free to contact us.

While most orders are delivered according to schedule, delays can sometimes occur. For example, due to busyness at the carrier or weather conditions.

Do you have questions about your delivery? Feel free to contact us. We are happy to help you and look for a suitable solution together.

That is, of course, very unfortunate.

Please contact us as soon as possible and, if possible, include some clear photos of the packaging and the damaged product. This will allow us to quickly assess the situation and find a suitable solution together with you.

Please note: Neodymium magnets are strong, but also brittle products. Therefore, unpack your order carefully and check it immediately upon receipt.

You can easily register your return via our return portal. After registration, you will receive further instructions on how to return your order.

You have 15 days to register your return. After that, you have another 15 days to send the product back.

After we receive and inspect your return, we will refund the purchase amount as soon as possible using the same payment method you used for the original purchase.

That is possible, but in most cases it is quicker to return the product and place a new order immediately.

We'd be happy to help you with that.

Please contact us as soon as possible. We will ensure you receive the correct product as quickly as possible.

Yes. All our products are covered by the legal warranty. Should there unexpectedly be an issue with your order, please do not hesitate to contact us. We always work together to find a suitable solution.

Yes. You can pick up your order by appointment from us in Nuenen.

Please contact us in advance so we can prepare your order. We are not always present on location.

And if you're in the area anyway? Feel free to take a walk through the charming Nuenen. The Van Gogh mill is worth a visit in every season.

Yes. You can pick up your order by appointment at our location in Nuenen.

Please contact us in advance so we can prepare your order. We are not always on-site.

And if you're in the area anyway? Feel free to take a walk through the charming Nuenen. The Van Gogh Mill is worth a visit in every season.

Absolutely. Magnets are our specialty, and we're happy to help you make the right choice.

Whether you're looking for a single magnet for a hobby project or a technical solution for your company, we're glad to think along with you and provide honest advice based on your application.