Return

What is the Magnet Specialist’s policy regarding exchanges?

You have the right to revoke the agreement within 14 days without giving reasons. The withdrawal period expires 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must inform us (Magnetenspecialist Import & Export BV, Buddy Boldenlaan 40, 5629RD, Eindhoven, info@magnetenspecialist.nl, Phone: 0031 (0)6 24 77 10 59 ) of your decision to withdraw from the contract via an unambiguous statement (e.g. in writing by post or e-mail). You may use the attached model withdrawal form for this purpose, but are not obliged to do so.

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Does it cost money to return or exchange magnets?

If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we are informed of your decision to withdraw from the contract. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You are responsible for the direct cost of returning the goods. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.